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Priyank Dhadhal

awimalasatya

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In CyDesk Manager- no extensions are visible.

Troubleshooting Steps

arrow.jpgImage RemovedImage Added Go to Control Panel - Phone and Modem - Advanced and check that the TSP driver is installed with the correct IP address of PABX.

arrow.jpgImage RemovedImage Added Ping test the PBX.

 1.jpgImage RemovedImage Added

arrow.jpgImage RemovedImage Added Check in tapimgmt.msc that Windows can see the extensions

arrow.jpgImage RemovedImage Added In CyDesk Manager – under PABX, check that CYTRACK can see the extensions

arrow.jpgImage RemovedImage Added Try restarting the CyDesk PBX Service and Telephony service arrow.jpgImage Removed test Image Added test to see if this works

arrow.jpgImage RemovedImage Added Try restarting the CyDesk Server Service first then all other CYTRACK services

arrow.jpgImage RemovedImage Added If this does not work, ensure the PABX is connected to the network and maybe reboot the PABX and then reboot the CYTRACK server once the PABX is back online