Extensions are not shown in CyDesk Manager

Problem

In CyDesk Manager- no extensions are visible.

Troubleshooting Steps

 Go to Control Panel - Phone and Modem - Advanced and check that the TSP driver is installed with the correct IP address of PABX.

 Ping test the PBX.

 Check in tapimgmt.msc that Windows can see the extensions

 In CyDesk Manager – under PABX, check that CYTRACK can see the extensions

 Try restarting the CyDesk PBX Service and Telephony service  test to see if this works

 Try restarting the CyDesk Server Service first then all other CYTRACK services

 If this does not work, ensure the PABX is connected to the network and maybe reboot the PABX and then reboot the CYTRACK server once the PABX is back online