Page Comparison

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To display the current campaigns status. Campaigns are grouped by their campaign type.
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• New – Number of calls yet to be made in the campaign
• Queued – Number of calls ready to be made
• Ready – Number of agents ready to make calls
• Agents – Number of agents who are logged into the campaign
• Active – Number of active Calls
• Pending – Number of calls to be retried
• Complete – Number of calls that have been closed
• When using the Pre-emptive mode, the Ready statistic will be replaced with:
• Dialling – Number of outbound ports calling out

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When the user right-clicks on a campaign in the real time display and selects ‘Show Details’, the Campaign Details View screen will be displayed, as shown below. This screen provides a graphic representation of the campaign calls, agents and completion codes. The statistics reset daily at midnight.

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The Agents graph represents the number of agents in the queue that are busy, on a break and free to take calls.

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