Monitoring Campaigns

To display the current campaigns status. Campaigns are grouped by their campaign type.

• New – Number of calls yet to be made in the campaign
• Queued – Number of calls ready to be made
• Ready – Number of agents ready to make calls
• Agents – Number of agents who are logged into the campaign
• Active – Number of active Calls
• Pending – Number of calls to be retried
• Complete – Number of calls that have been closed
• When using the Pre-emptive mode, the Ready statistic will be replaced with:
• Dialling – Number of outbound ports calling out

Campaign Details View

When the user right-clicks on a campaign in the real time display and selects ‘Show Details’, the Campaign Details View screen will be displayed, as shown below. This screen provides a graphic representation of the campaign calls, agents and completion codes. The statistics reset daily at midnight.

The Agents graph represents the number of agents in the queue that are busy, on a break and free to take calls.

• Busy – Number of busy agents in the queue.
• Break – Number of agents in the queue that are on a break.
• Free – Number of agents in the queue that is available to take calls.
• Logged In – Number of agents currently logged in that are assigned to that queue

The Calls graph represents the campaign status.

• New – Number of calls yet to be made in the campaign
• Queued – Number of calls ready to be made
• Ready – Number of agents ready to make calls
• Active – Number of active Calls
• Pending – Number of calls to be retried
• Complete – Number of calls that have been closed

The graph on the right shows how many of each completion code have been entered. This list is sorted with the highest count at the top, and the top 6 codes are displayed in the bar chart.