The Campaign Tab

The Campaigns node in CCS Desk Manager is used to add, remove and configure campaigns for outbound telemarketing or callback. There are several types of campaigns, and each queue type also has different set of tabs available for configuration:

Campaign

Purpose

Run an outbound telemarketing campaign with either Preview or Progressive mode.

Tabs

• General
• Completions
• Integration

Callback

Purpose

Send customer’s requests, such as web callback, callback in queue, back to the agents. This campaign does not have ‘Integration’ tab.

Tabs

• General
• Completions

Pre-emptive

Purpose

Run an outbound telemarketing campaign in Pre-emptive mode.

Tabs

• General
• Completions
• Integration
• CCS Call

SMS

Purpose

Send an SMS broadcast to all marketing contacts. This mode requires CCS SMS module.

Tabs

• General
• Integration
• SMS

The ‘Campaign Type’ box allows you to switch from one campaign type to another. A new campaign for the selected type can be added by clicking on the ‘Add’ button, and an existing one can be deleted by clicking on the ‘red bin’ icon. By default the list is sorted by campaign names in alphabetical order. You can change the sort method of this list by double clicking on the column names.

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