The Campaign Tab

The Campaigns node in CyDesk Manager is used to add, remove and configure campaigns for outbound telemarketing or callback. There are several types of campaigns, and each queue type also has different set of tabs available for configuration:

Campaign

Purpose

Run an outbound telemarketing campaign with either Preview or Progressive mode.

Tabs

General
Completions
Integration

Callback

Purpose

Send customer’s requests, such as web callback, callback in queue, back to the agents. This campaign does not have ‘Integration’ tab.

Tabs

General
Completions

Pre-emptive

Purpose

Run an outbound telemarketing campaign in Pre-emptive mode.

Tabs

General
Completions
Integration
CyCall

SMS

Purpose

Send an SMS broadcast to all marketing contacts. This mode requires CySMS module.

Tabs

General
Integration
SMS

The ‘Campaign Type’ box allows you to switch from one campaign type to another. A new campaign for the selected type can be added by clicking on the ‘Add’ button, and an existing one can be deleted by clicking on the ‘red bin’ icon. By default the list is sorted by campaign names in alphabetical order. You can change the sort method of this list by double clicking on the column names.