Configuring Number Validations

The Validation tab enables the definition of sets of predefined conditions, used to remove invalid or incomplete numbers from a dataset prior to the calls being made through the CyCall outbound telemarketing campaign module. The example below demonstrates the different possible prefixes, and numbers of digits we can expect to find in valid numbers to be called within Australia.

A new Validation Set can be added by clicking on the ‘Add’ button, and an existing one can be deleted by clicking on the ‘red bin’ icon.

Name – the name of the validation set.

To add a new condition into a validation set, firstly click on the validation set then click Add button on the section on the right. Click on the ‘red bin’ icon to delete an existing condition.

• Prefix – the expected digits at the beginning of the phone number
• Digits – the expected number digits in the corresponding phone number

When importing a list of calls for a campaign, each number will be checked against each entry in the validation set. Any number that does not pass will be logged by CyDesk Manager into an Excel (xls) file with the same name as the campaign, stored in the Log File Path specified in the CyDesk Manager Options. If the Auto-Open Log File option is selected, the excel file will be opened automatically after the loading process has finished,