Configuring Campaigns - Call Completions Tab

Completions

• Completion Type – Assign completion codes to the campaign. Default completion codes are automatically added and cannot be removed from the campaign.
• Default Code – When enabled, this overcomes the situation where users are taking too long to enter a code. A default code can be specified, which will automatically be selected if the user has finished the call and has still not entered a code after x seconds of the call ending.
• Disable ‘Complete Without Calling’ – Disable the option in CyDesk.
• Advanced Progressive – If the ‘Agent Mode’ is set to ‘Progressive’ (General tab), the advanced progressive option will be available as shown below. See Configuring Campaigns – Advanced Progressive Mode on how to configure this option.