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Panasonic NS1000 SIP Programming

Ensure SIP extension is Licensed on the Panasonic NS1000.  The PABX must have sufficient licenses for SIP Extension to be used by HMP.   If CyCC is licensed for 4 announcement ports, the number of SIP extension licenses required is 4.

1. Configuration  1.Slot  Activation Key InstallationImage Removed

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Firstly, add the SIP Extension Card into the Virtual Shelf.

1. Configuration  1.Slot  Virtual  V-SIPEXT32Image Removed

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Take the card Out of Service (Ous) to configure the SIP extensions.

1. Configuration  1.Slot Virtual V-SIPEXT32Image Removed

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Select Port Properties on the V-SIPEXT32 Card to Configure the SIP Extensions.  The Extension Number and Password is critical for the setup.  These should be recorded for HMP and CyAnnounce Setup.

1. Configuration  1.Slot  Virtual V-SIPEXT32  Port PropertyImage Removed

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In the Port Properties on the V-SIPEXT32 Card ensure the SIP extension is Registered once a third Party interface is linked to the extension.  This can be checked later once HMP together with CyAnnounce is fully configured on CyCC.

1. Configuration  1.Slot  Virtual V-SIPEXT32  Port PropertyImage Removed

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Create a new group to be used as the CyCC identifier.

5. Incoming Call Distribution Group  1.Group Settings  Select a Group and give is a Name and Priority HuntingImage Removed

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Add the newly created SIP extensions as members of this group.  A DDI can now be directed to this group which will be presented to CyCC with the group number as the identifier.

5. Incoming Call Distribution Group  1.Group Settings  Member ListImage Removed

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Finally, and absolutely critical step, increase the SIP Session Timer Min. (s) to the highest possibel value i.e. 3600.  If this is not increased, calls queued for more than 45 seconds will fail to transfer to Agents.

1. Configuration  1.Slot  Site Property Main  SIP ExtensionImage Removed

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