...
This brief guide will show you how to assign completion codes for abandoned calls.
Prerequisites:
- You must have access to CyDesk Manager
- Completion Codes must be created for Steps 4 & 5 below
...
_14_creating_completion_codes_link_button2.png?version=1&modificationDate=1589931482770&cacheVersion=1&api=v2)
Notes:
- Min Abandon Time – the minimum time (in seconds) is what defines a ‘Short Call.’
- Abandoned Completion Code – completion code for abandoned calls that has been in the queue more than Minimum Abandoned Time set (in seconds).
- Short Completion Code – completion code for “short calls” meaning, if a call is abandoned, but has been in the queue less than the ‘Minimum Abandon Time’ set (in seconds), it will be classified as a Short Call.
_7_How_to_set-it-up_title.png?version=1&modificationDate=1589931480178&cacheVersion=1&api=v2)
1. Login to CyDesk Manager
_8_step_1.png?version=1&modificationDate=1589931481770&cacheVersion=1&api=v2)
2. Go to the General Settings tab in CyDesk Manager
_9_step_2.png?version=1&modificationDate=1589931477841&cacheVersion=1&api=v2)
3. On the General Setting tab, set your Minimum Abandon Time (in seconds).
_10_Step_3.png?version=1&modificationDate=1589931479111&cacheVersion=1&api=v2)
4. Select your Abandoned Completion Code from the dropdown menu. In this example, select Abandoned Calls.
_11_Step_4.png?version=1&modificationDate=1589931477081&cacheVersion=1&api=v2)
5. Select your Short Completion Code from the dropdown menu. In this example, select No Answer.
_12_Step_5.png?version=1&modificationDate=1589931475843&cacheVersion=1&api=v2)
6. Click OK to confirm settings.
_13_Step_6.png?version=1&modificationDate=1589931473920&cacheVersion=1&api=v2&width=592)
End of article.
If you wish to receive updates on this article, please click 'Follow' on top.