For the ACD Agent Web Client/Gateway
Port | Functionality |
|---|---|
7089 | Used by CCX gateway to connect to the CCXReport (TCP) |
8883
Used by the CCX portal to connect to the CCX Gateway (asynchronous WCF service)
8834
Used by the CCX portal to connect to the CCX Gateway (synchronous WCF service)
8007 | Default port to connect to Ericsson LG pabx TCP port |
DeskWeb Default Ports: (Can be changed during installation)
Port | Functionality |
|---|---|
5002 | Deskweb Notification Socket |
5000 | Used by Deskweb HTTP for Login processing |
For the DeskServer these ports are used - these are all listening ports waiting for incoming connections
port | Functionality |
|---|---|
9009 | Connections from interaction Screen recorder |
9010 | Connections from PabxServer |
9011 | Connections from clients ( DeskClient, DeskManager, and Desk Gateway) |
9012 | Connections from announcement server and HMP Gateway |
9013 | Connections from Report Server |
9014 | Connections for XML integration ( and Config Wizard and Call Simulator ) |
9016 | Connections from Recording Server |
9018 | Connections from CCXChat |
9019 | Connections from 'EmailServer' service |
Communication between HMP Gateway and HMP Server
port | Functionality |
|---|---|
8000 | WCF connection from HMP Server |
8746 | WCF Connection from CCX IVR Server |
Ports used for connection to various PBX items
port | Functionality |
|---|
Functionality
5060 | UDP standard port for SIP |
5070 | UDP standard alternative port for SIP |
For the CFD and CTI enabled gateway, these additional ports are used
port | Functionality |
|---|---|
9011 | Used by the CCX gateway to connect to the CTI server (TCP) |
9013 | Used by CCXReport Server to connect to CTI |
8836 | Used for CFD connection (WCF service) |
For Reporting server, these additional ports are used
port | Functionality |
|---|---|
7089 | Used by Report client programs to communicate with report server |
80, 443 | HTTP and HTTPS connection to the report web portal |
For SMS module, the following
port | Functionality |
|---|---|
20001 | Configure internet firewall to allow inbound port 20001 and port forward it through to internal CCX server |
N/A |
|
AntiVirus Exception Folders - these folders should not be scanned by AntiVirus as it will cause performance issues and delays
Folder | Functionality |
|---|---|
C:\CCXLogs | Folder where logs are stored - this is definable so may be a different value |
C:\Announce | HMP announcements folder - this is definable so me be a different value |
C:\ProgramData\HMPservice | HMP announcements folder copy - used by the Windows Service |
C:\ProgramData\CCX | Dump data/log files for CCX Report |
...