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How to enable Embeded RC from CyDesk Manager
Open CyDesk Manager and edit the agent you would like to enable Embeded RC.
Select the “Options” tab, click on the “Embedded RC” drop down and select “With Popup”.
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Pop up Icon & Dial Pad
Click on the Pop up Icon to open the Avaya Cloud Phone within CyDesk. When using CyDesk with the embedded RC mode, the dial pad is only accessible on the pop up for dialing and selecting call menus.
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Call History, Messages & Settings
Users can also access Call History, Messages for Voice, Fax and Text, Contacts including Calender Integration and Avaya profile settings for Avaya Cloud Phone from within the Pop up.
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Setting up Audio on ACO Embedded RC with Pop
Follow the steps below to access and configure the RC Embedded Audio.
Click on pop up icon to open the Avaya Cloud Phone
Click on More Menu denoted by the 3 elipses on the Avaya Cloud Phone Header and select Settings
Click on Audio in Settings
Select the correct Output and Input devices and click on Save
