Obtaining a license for Sense

There are two additional steps required before you can use the Sense Recorder.  You need to obtain a valid license and have a full installation of Sense Recorder.  For details, please get in touch with your provider/ supplier in your area.

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1. Automatic licensing
2. Manual licensing

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1.  Submit the following relevant parameters to your provider/ supplier's representative:

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3.  When Sense installation finishes, it shows the Options Copy the activation code in the Options ► License/Updates tab.

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4.  Click the “Activate License” button.  During loading of the license you can monitor the progress in the License Progress dialog box.

Once done, click OK.

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Note:  After installation, if you've closed the Sense Options menu, you will not be able to open it again.  In this case, you can reopen it by accessing and clicking License.exe, which is located in the same location as Sense Options (ex. C:\Program Files (x86)\Retell\Sense Calls\Bin). 

5.  If in future, you need to update the license, you need to contact your provider/ supplier, and the license will be automatically updated.

Important Notice:  If you are using automatic licensing, your system should remain online for license verification at least once a month.  Otherwise, the system will stop recording calls due to failed license verification.

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You can also install Sense without Internet connectivity by loading the license manually or offline.  Below are the following guidelines:

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2.  In addition, you need to identify your Machine ID.   Your provider/ supplier will provide you with application “MachineKey_Generator.exe”, which will determine your Machine ID, which you need to send to your provider after.  This application can be found on the root of the CD.

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3.  Your provider/ supplier will provide you with a license.

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5.  If in future, you need to update the license, you need to contact your provider/ supplier, and our sales and support team will provide you with a new license. 

End of article.

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