The Campaign Tab
The Campaigns node in CCS Desk Manager is used to add, remove and configure campaigns for outbound telemarketing or callback. There are several types of campaigns, and each queue type also has different set of tabs available for configuration:
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The ‘Campaign Type’ box allows you to switch from one campaign type to another. A new campaign for the selected type can be added by clicking on the ‘Add’ button, and an existing one can be deleted by clicking on the ‘red bin’ icon. By default the list is sorted by campaign names in alphabetical order. You can change the sort method of this list by double clicking on the column names.
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