Unable to Hear Announcements

Problem

Tom is trying to listen to the company’s Announcement greetings on the handset - but is unable to hear any announcements that are being played.

Troubleshooting Steps

  Make sure the configurations are correct in CCS Desk/CCS Desk Manager.

  Check the announcement files are in the correct folders for the queues.

  Ensure the announcement files are in the correct format.

  Try to listen to those announcements using external media player.

  Check for data flow using WIRESHARK Capture with “RTP” filter.

  If data is sent to the handset then Check the DTMF settings are correct in PABX.

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