Unable to Hear Announcements

Problem

Tom is trying to listen to the company’s Announcement greetings on the handset - but is unable to hear any announcements that are being played.

Troubleshooting Steps

 –> Make sure the configurations are correct in CCS Desk/CCS Desk Manager.

 –> Check the announcement files are in the correct folders for the queues.

 –> Ensure the announcement files are in the correct format.

 –> Try to listen to those announcements using external media player.

 –> Check for data flow using WIRESHARK Capture with “RTP” filter.

 –> If data is sent to the handset then Check the DTMF settings are correct in PABX.

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