Calls are not being routed

Problem

No call is being routed.

Troubleshooting Steps

–> Ensure that the Dial-In-Device is already pointed to the pilot extension.

–> Ensure the indial assignment has been properly configured.

–> Check the CCS Desk Announcement Server Service is running.

–> Open Task Manager and check 1 instance of AnnounceServSvc.exe process is running.

–> Ensure that TAPI is working correctly.

–> Restart CCS Desk PBX Server Service and then the Windows Telephony Service.

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