CCS Desk Installation Requirements
Pre-Installation Requirements
The requirements for CCS Desk are divided into two parts:
- System Requirements
- TAPI Requirements
System Requirements
The Server and the Client workstations must meet the following minimum specifications.
TAPI Requirements
Follow the TSP Installation Guide for iPECS CCS document.
The TSP driver is used by TAPI to allow the communication between the server and the PBX.
Once the installation is finished, we need to test that the TAPI device is working correctly.
There is a free program called TAPI Soft Phone that allows you to monitor / control telephony devices through TAPI in a similar fashion to CCS Desk.
The application is downloadable from the following link:
http://www.julmar.com/tapi/native-tapi-samples/tapi_soft_phone.zip
Run a few checks to confirm telephony is working correctly
- Ensure all TAPI devices are listed.
- Start a session on the nearest extension and ensure control can be achieved.
- Lift handset and view the devices changed status, make a call, hang-up a call etc.
End of article.
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