Avaya Setup for CyDesk

Requirements Overview

• Latest PABX firmware and TSP drivers supplied.  TSP Driver Installed on Server and TESTED
• PABX Setup with a static IP address which is on the same network subnet as the server and physically patched to the switch. State IP Address assigned
• TAPI Unlock Code, TSP License Code or similar applied to release CTI functionality on the PABX
• CLI is required for automatic screen popping on incoming calls

Installing TAPI Link

The IP Office TAPI Service Provider is installed from the IP Office User CD.  Perform the following:

1. Insert IP Office User CD. The Workstation Installation Wizard – Welcome screen is displayed.
2. Click Next. The Identifying Your Unit screen is displayed. Enter both your User Name (or select from existing) and User Password.
3. Click Next. The Ready to install screen is displayed.
4. Click Finish. A progress bar is displayed and on completion the Welcome to the InstallShield Wizard for IP Office
5. User Suite screen is displayed.
6. Click Next. The Choose Destination screen is displayed. Either accept the default or click Browse and select your own destination folder.
7. Click Next. On the Select Components screen, tick the TAPI box.
8. The Select Program Folder screen is displayed. Either accept the default or enter a new folder name.
9. Click Next. A progress bar is displayed and on completion the InstallShield Wizard Complete screen is displayed.
10. To exit from the install routine, click Finish

TAPI Service Providers are configured using a Windows Control Panel applet. The name of the applet is not the same across all versions of Windows. The following table indicates the name of the applet and the tab that must be selected within the applet: Windows Control Panel Applet Tab, Phone and Modem Options Advanced

Run the appropriate applet for your version of Windows and select the tab indicated above. You will be presented with the list of TAPI Service Providers that you have installed. The IP Office TAPI Service Provider will be in the list of installed TAPI Service Providers. Select Avaya IP Office TAPI Service Provider and press Configure.

You will be presented with the Avaya TAPI Configuration menu screen.

Configuring the TAPI Driver

The IP Office TAPI Service Provider can operate in Single User mode or Third Party mode. A license must be purchased to

enable the Third Party mode. Note that the unlicensed version will not prevent you from selecting this option but it will not work.

Note

On some versions of Windows it will be necessary to reboot the PC (or just restart the telephony service) in order for configuration changes to take effect.

Third Party Mode

Enter the IP address of the IP Office unit in the box labelled Switch IP Address. Select the Third Party option. Enter the system password of the IP Office. By default, Third Party mode will provide a TAPI line for every physical extension attached to the IP Office. The check boxes associated with Third Party mode enable additional entities to be monitored and/or controlled by TAPI.

Testing TAPI

Follow the TSP installation guide. The TSP driver allows the communication between the server and the PBX to take place. Once the installation is finished, we need to test that the TAPI device is working correctly.

Refer to http://support.cytrack.com/entries/23485143-TAPI-Configuration-and-Management-in-Windows

There is a free program called PHONE.EXE that is able to do this. It is downloadable from the following link:

TAPI Soft Phone – http://www.julmar.com/tapi/native-tapi-samples/tapi_soft_phone.zip

This application allows you to monitor / control telephony devices through TAPI in a similar fashion to CyDesk. Ensure all TAPI devices are listed. Start a session on the nearest extension and ensure control can be achieved. Lift handset and view the devices changed status, make a call, hang-up a call etc.