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Configuring CyCC for CyChat

The configurations in this tab will allow integration to the CyChat Web Server. This configuration allows CyCC to accept web chat request and queue them to the next available agents in the queue. A new web chat integration profile can be added by clicking on the ‘Add’ button, and an existing one can be deleted by clicking on the ‘red bin’ icon.

CyCC_CyChat.png

CyCC_CyChat_Q.png

  • Name – the name of the integration profile.
  • Source – The identification value from CyChat.
  • Queue – The queue where the web chat request will be assigned to. (Queue type: Queue)
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