Configuring DeskTools

• The DeskTools service works with CCX Desk to support features that are not provided in Browsers. You will need Desktools for the folliwing features:

  • Outlook Integration - must be configured in Agent settings

  • Copy to Dial - must be enabled in Agent settings

  • Hotkeys - must be configured in CCX Desk Manager

  • AutoPCI - must be configured in Agent settings

  • Screen Recording - must be configured in Agent settings

  • Single Sign-On - must be configured in CCX Desk Manager

To Install Desktools (NOTE: you may need Administrator rights to install software on your PC):

1. Uninstall any existing CCX Desk component form your machine and reboot

2. Login to your CCX Desk web app, choose Edit Profile and if you see Download Desktools option

3. Press Download Desktools

4. A popup will open with a Confirmation message

5. Press Download to start the downloading of the CCX DeskWebUtils.msi package

6. It will generate the download and show the progress, followed by downloading the package to your PC/li>

   1. The process and location of the download is browser dependent

7. Locate and run the CCX DeskWebUtils.msi package

8. Follow the prompts to complete the installation

9. You will need to logoff CCX Desk and login again to initiate the connection between CCX Desk and Desktools
   
   
   

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Installing the MSI using command line (I.E. Deploy via group policy for bulk deployment)

Use the following command:

@MSIEXEC /qn /i CCXDeskWebUtils.msi