What is iPECS CCS SMS?

SMS anyway, anyhow with iPECS®CCS SMS Server

ADD SMS FUNCTIONALITY TO YOUR iPECS®CCS MODULES
Whether you just want to SMS your colleagues, clients or partners from your desktop or use CCS SMS as a fully blown ‘bulk outbound SMS telemarketing tool’, you can add a CCS SMS pack to just about any LGE module. Whether it be for direct communication between yourself and another party or for an administrative system alert purpose, CCS SMS is quick easy and manageable.

BULK SMS FROM CCS CALL
Now you can reach all your clients via one of today’s modern communication mediums, SMS, easily and quickly. SMS marketing mail-out campaigns can be designed and sent directly from your customer database or CRM. You can even have auto-call backs generated, when used in conjunction with our CCS Q Multi Media Contact Center, meaning your customer service team know when an SMS opportunity has arisen and can action it immediately. Make sure you don’t miss any more opportunities for your business!

INBOUND SMS QUEUE MANAGEMENT & ROUTING
WITH CCS Q
Use CCS Q to manage the replies from multiple outbound SMS campaign. Maybe one is sales related for a special new product offering, while another is for those clients whose account is in arrears and another is for confirmation of attendance to your upcoming expo. You don’t want your accounts team getting a call-back request for your new sales product, while your sales team is getting accounts issues. Well it’s easy, with our Inbound SMS Queue Management & Routing using CCS Q. Not only can you manage which deparent each SMS goes to, but also to whom it goes by using our integrated SMS skills based routing. Now you can feel comfortable that all inbound SMSs will reach the correct person, meaning requests get answered in a timely manner, making your whole business more efficient.

SMS ALERTS VIA CCS Q & IPECS REPORT PLUS
With the remote and on-the-road worker becoming common place today, don’t let this stop you being informed of what’s happening within your business. Are you a Sales Manager on the road, who wants to know when your telemarketing team has confirmed 50 appoinents for next week or a Call Center Supervisor who would like to know immediately if statistics are met or change? Easy, with CCS SMS and iPECS Report plus working together, you can now receive SMS threshold alerts from our iPECS Report Plus Business Intelligence Dashboard and even your hourly, daily, weekly or monthly SMS alert notifications of the iPECS Report Plus reports you are subscribed to. For more information, please view our iPECS Report Plus page and brochure.

CUSTOMISED IVR SMS ALERTS VIA CCS IVR
CCS IVR and CCS SMS enables you to customize SMS sending, maybe you want to send an SMS after a phone call or have database information sent via SMS on request. With CCS IVR and CCS SMS the possibilities are endless.

BUSINESS BENEFITS

• Enhanced outbound telemarketing
• Improve staff capability for better service
• Keep your customers or workforce better informed

FEATURES

• Add SMS functionality to your iPECS®CCS modules
• Integrates with most CRM packages (requires CCS Desk)
• SMS Message editor
• Standard Message Templates management
• Bulk SMS from CCS Call & option to link replies to call backs via our CCS Q Multimedia Contact Center
• Inbound SMS Queue Management & Routing with CCS Q
• SMS alerts via CCS Q and iPECS Report Plus
• Customised functionality and services on request
• Server based SMS solution
• Only requires an Internet connection
• Simple monthly billing plans
• Aggressive rates for small to bulk users
• Usage & Billing Reports available

For more information please download below brochure

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