TAPI Tools

iPECS CCS recommends the use of the following tools to assist any TAPI troubleshooting and/or analysis:

• TAPI Soft Phone
• TAPI Call Monitor

–> TAPI Soft Phone

TAPI Soft Phone Zip

This application allows you to monitor / control telephony devices through TAPI in a similar fashion to CCS Desk. It is a free program called PHONE.EXE

Run a few checks to confirm telephony is working correctly:

• Ensure all TAPI devices are listed.
• Start a session on the nearest extension and ensure control can be achieved.
• Lift handset and view the devices changed status, make a call, hang-up a call etc.

–> TAPI Call Monitor

TAPI Call Monitor Zip

The Call Monitor automatically opens all TAPI devices thus providing a single screen to monitor all TAPI traffic and information, however there are lesser TAPI functions supported by this application.

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