Extensions are not shown in CCS Desk Manager

Problem

In CCS Desk Manager- no extensions are visible.

Troubleshooting Steps

–> Go to Control Panel - Phone and Modem - Advanced and check that the TSP driver is installed with the correct IP address of PABX.

–> Ping test the PBX.

–> Check in tapimgmt.msc that Windows can see the extensions

–> In CCS Desk Manager – under PABX, check that iPECS CCS can see the extensions

–> Try restarting the CCS Desk PBX Service and Telephony service  test to see if this works

–> Try restarting the CCS Desk Server Service first then all other iPECS CCS services

–> If this does not work, ensure the PABX is connected to the network and maybereboot the PABX and then reboot the iPECS CCS server once the PABX is back online

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