The Survey Queue - Creating a Survey Queue

This feature allows the system to redirect the call into the survey queue. This survey queue is configurable such that when the receiver or agent hangs up the call with the customer, the call is either immediately routed to another queue, to an external number, or a device.

You need to have a CCS Survey licence in order to use this feature in the system.

This article will illustrate how to create a new survey queue, as follows:

1. Login to CCS Desk Manager

    Note:  The user must have admin rights

2.  Navigate to Queues section in CCS Desk Manager Configuration window.

2.1  Under Options, select Configure

2.2 Under Administration, select Queues

3.  On the Queue Type, select “Survey” on the drop-down menu.

4.  Click Add to create a new Survey.

5.  Enter the Name of the queue to be created and click OK.

This will create a new survey queue under the Queue column, which can be used in normal queues as well.

End of article.

Click 'Follow' on top to receives updates on this article.