CCS IVR Installation Guide

This is for a new install of CCS IVR on a Single Server.

Step 1

Run the Installer application with Administrator privileges.

Step 2

If Microsoft .NET Framework 4.0 is not already installed, you will receive the message to install it  Select Yes.

The installation may take a few minutes to complete.

NOTE

You will be prompted to reboot your system once the install completes.  Please ensure you do the reboot before continuing with the install

Step 3

Once you log back in the IPECS CCS Installation will continue and you will receive the Option to Install the Client or Server  Select Multi-Server Installation Click Forward.

Step 4

At the next screen you will need to enter your IPECS CCS license package code.

Software Registration Code – the IPECS CCS license package code.

Step 5

Select the CCS IVR components to be installed and press the Forward button.

Step 6

Complete the software registration form  Click Forward.

Step 7

Read and agree to the IPECS CCS Software License Agreement  Click Forward.

Step 8

Confirm the installation path for the IPECS CCS program files  Click Forward to start the installation.

Step 9

The IVR installation requires configuration to the MSSQL Server  Select Yes.

Enter the correct settings to connect to the MSSQL Server.

• Authentication– the authentication mode for SQL Server. Always use SQL Server Authentication unless a trusted server connection has been configured on the SQL Server.
• Server name– the machine name or IP address of the database server machine.
• User name– the SQL username.
• Password– the password to SQL account.

Click Continue   You will receive confirmation that the database has been successfully created. 

Step 10

A reboot might be required when the installation has finished   Click Yes.

Step 11

Run the CCS IVR Configuration from Start   All Programs   CCS   CCS IVR   Configuration.

Step 12

There are 2 tabs in CCS IVR Configuration that needs to be configured.

Script/Channel Mapping

Script to channel mapping defines which script will run on which Dialogic HMP channel installed on the CCS IVR Server. The correct analog / SIP extension number connected with the ports must also be configured here.

End of article.
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