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Problem

CyDesk Client or CyDesk Manager is unable to connect to the CYTRACK Server

 

Troubleshooting Steps

  • Check if the server IP address setting in CyDesk Config is correct and test if you can telnet to the IP Address

  • Check server/client Firewall settings for port 9011

  • Make sure CyDesk Server service is running

  • Use Task Manager to check that DeskServer.exe process is running