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Priyank Dhadhal (Deactivated)

awimalasatya

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Problem

No call is being routed.

 


Troubleshooting Steps

arrow.jpgImage RemovedImage Added Ensure that the Dial-In-Device is already pointed to the pilot extension.

arrow.jpgImage RemovedImage Added Ensure the indial assignment has been properly configured.

arrow.jpgImage RemovedImage Added Check the CyDesk Announcement Server Service is running.

arrow.jpgImage RemovedImage Added Open Task Manager and check 1 instance of AnnounceServSvc.exe process is running.

arrow.jpgImage RemovedImage Added Ensure that TAPI is working correctly.

arrow.jpgImage RemovedImage Added Restart CyDesk PBX Server Service and then the Windows Telephony Service.