Calls are not being routed
- Priyank Dhadhal (Deactivated)
- awimalasatya
Owned by Priyank Dhadhal (Deactivated)
Calls are not being routed
Problem
No call is being routed.
Troubleshooting Steps
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 Ensure that the Dial-In-Device is already pointed to the pilot extension.
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 Ensure the indial assignment has been properly configured.
 Check the CyDesk Announcement Server Service is running.
 Open Task Manager and check 1 instance of AnnounceServSvc.exe process is running.
 Ensure that TAPI is working correctly.
 Restart CyDesk PBX Server Service and then the Windows Telephony Service.