Unable to Hear Announcements

Problem

Tom is trying to listen to the company’s Announcement greetings on the handset - but is unable to hear any announcements that are being played.

Troubleshooting Steps

• Make sure the configurations are correct in CyDesk/CyDesk Manager.

• Check the announcement files are in the correct folders for the queues.

• Ensure the announcement files are in the correct format.

• Try to listen to those announcements using external media player.

• Check for data flow using WIRESHARK Capture with “RTP” filter.

• If data is sent to the handset then Check the DTMF settings are correct in PABX.