Calls are not being routed
Problem
No call is being routed.
Troubleshooting Steps
Ensure that the Dial-In-Device is already pointed to the pilot extension.
Ensure the indial assignment has been properly configured.
Check the CyDesk Announcement Server Service is running.
Open Task Manager and check 1 instance of AnnounceServSvc.exe process is running.
Ensure that TAPI is working correctly.
Restart CyDesk PBX Server Service and then the Windows Telephony Service.