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Announcements are not being played when calls come in.

Troubleshooting Steps

Image RemovedImage Added If Using a Dialogic board for handling Call queuing - Check the CyDesk Announcement Server Service is running.

Image RemovedImage Added If Using HMP for handling Call queuing - Check the HMP gateway and HMP launcher services are running 

Image RemovedImage Added In CyDesk Config- check the Announcement server and folder has been specified.

Image RemovedImage Added Ensure that the Announcement folder exists with the correct structure.

Image RemovedImage Added Ensure the Greeting files are in Telephony Quality i.e. PCM 11Khz 8 bit Mono.