No Announcements Played

Problem

Announcements are not being played when calls come in.

Troubleshooting Steps

 If Using a Dialogic board for handling Call queuing - Check the CyDesk Announcement Server Service is running.

 If Using HMP for handling Call queuing - Check the HMP gateway and HMP launcher services are running 

 In CyDesk Config- check the Announcement server and folder has been specified.

 Ensure that the Announcement folder exists with the correct structure.

 Ensure the Greeting files are in Telephony Quality i.e. PCM 11Khz 8 bit Mono.