For the ACD Agent Web Client/Gateway
...
Port
...
Functionality
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7089
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Used by CyTrack gateway to connect to the CyReport (TCP)
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8007
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Default port to connect to Ericsson LG pabx TCP port (check for applicable PABX)
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CyDesk Web Interface Default Ports:
Can be changed during installation
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Port | Server or Client | TCP or UDP | Functionality |
|---|---|---|---|
5002 | Server | TCP | Deskweb Notification Socket |
5000 | Server | TCP | Used by Deskweb HTTP for Login processing |
...
CyDesk Server Engine Ports:
These are all listening ports waiting for incoming connections
...
and cannot be changed during installation.
Port | Server or Client | TCP or UDP | Functionality |
|---|---|---|---|
9009 | Connections from interaction Screen recorder | ||
90109010 | Server | TCP | Connections from PabxServer |
9011 | Server | TCP | Connections from clients ( DeskClient, DeskManagerCyDesk Legacy Client, CyDesk Manager, and Desk CyDesk Gateway) |
9012 | Server | TCP | Connections from announcement server HMP Announcement Server and HMP Gateway |
9013 | Server | TCP | Connections from Report CyReport Server |
9014 | Server | TCP | Connections for XML integration ( and Config Configuration Wizard and Call Simulator for virtual PABX) |
9016 | Server | TCP | Connections from Recording CyRecord Server |
9018 | Server | TCP | Connections from CyChat Module |
9019 | Server | TCP | Connections from 'EmailServer' serviceEmail Server |
HMP Server Ports:
Communication between HMP Gateway and HMP Server
...
and cannot be changed during installation.
Port | Server or Client | TCP or UDP | Functionality |
|---|---|---|---|
8000 | Server | TCP | Windows Communication Foundation (WCF) connection from HMP Server |
8746 | Server | TCP | Windows Communication Foundation (WCF) Connection from CyTrack Cytrack IVR Server |
SIP Ports
Ports used for connection to various PBX items
...
and can be changed during configuration.
Port | Server or Client | TCP or UDP | Functionality |
|---|---|---|---|
5060 | Server | UDP | UDP standard port for SIP |
5070 | Server | UDP | UDP standard alternative port for SIP |
For the CFD and CTI enabled gateway, these additional ports are used
port
Functionality
Used by the CyTrack gateway to connect to the CTI server (TCP)
9013
CyReport Server
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8836
...
Used for CFD connection (WCF service)
For Reporting server, these additional ports are used
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Ports for Reporting server and cannot be changed during installation.
Port | Server or Client | TCP or UDP | Functionality |
|---|---|---|---|
7089 | Server | TCP | Used by Report CyReport client programs to communicate with report CyReport server |
80, 443 | Server | TCP | HTTP and HTTPS connection to the report CyReport web portal |
For SMS module, the following
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CySMS Server
Port for SMS module and can be changed during configuration.
Port | Server or Client | TCP or UDP | Functionality |
|---|---|---|---|
20001 | Server | TCP | Configure internet firewall to allow inbound port 20001 and port forward it through to internal CyTrack server |
N/A - Firewall rule for incoming Traffic | Server | TCP |
|
AntiVirus
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-Folder Exceptions
These folders should not be scanned by AntiVirus as it will cause performance issues and delays
Folder | Functionality |
|---|---|
C:\CyTrack Logs | Folder where logs are stored - this is definable so may be a different value |
C:\Announce | HMP announcements folder - this is definable so me be a different value |
C:\ProgramData\HMPservice | HMP announcements folder copy - used by the Windows Service |
C:\ProgramData\CyTrack | Dump data/log files for CyReport |
...