For the ACD Agent Web Client/Gateway
Port | Functionality |
|---|---|
7089 | Used by CyTrack gateway to connect to the CyReport (TCP) |
8007 | Default port to connect to Ericsson LG pabx TCP port (check for applicable PABX) |
DeskWeb Default Ports: (Can be changed during installation)
Port | Functionality |
|---|---|
5002 | Deskweb Notification Socket |
5000 | Used by Deskweb HTTP for Login processing |
For the DeskServer these ports are used - these are all listening ports waiting for incoming connections
port | Functionality |
|---|---|
9009 | Connections from interaction Screen recorder |
9010 | Connections from PabxServer |
9011 | Connections from clients ( DeskClient, DeskManager, and Desk Gateway) |
9012 | Connections from announcement server and HMP Gateway |
9013 | Connections from Report Server |
9014 | Connections for XML integration ( and Config Wizard and Call Simulator ) |
9016 | Connections from Recording Server |
9018 | Connections from CyChat |
9019 | Connections from 'EmailServer' service |
Communication between HMP Gateway and HMP Server
port | Functionality |
|---|---|
8000 | WCF connection from HMP Server |
8746 | WCF Connection from CyTrack IVR Server |
Ports used for connection to various PBX items
port | Functionality |
|---|---|
5060 | UDP standard port for SIP |
5070 | UDP standard alternative port for SIP |
For the CFD and CTI enabled gateway, these additional ports are used
port | Functionality |
|---|---|
9011 | Used by the CyTrack gateway to connect to the CTI server (TCP) |
9013 | Used by CyReport Server to connect to CTI |
8836 | Used for CFD connection (WCF service) |
For Reporting server, these additional ports are used
port | Functionality |
|---|---|
7089 | Used by Report client programs to communicate with report server |
80, 443 | HTTP and HTTPS connection to the report web portal |
For SMS module, the following
port | Functionality |
|---|---|
20001 | Configure internet firewall to allow inbound port 20001 and port forward it through to internal CyTrack server |
N/A |
|
AntiVirus Exception Folders - these folders should not be scanned by AntiVirus as it will cause performance issues and delays
Folder | Functionality |
|---|---|
C:\CyTrack Logs | Folder where logs are stored - this is definable so may be a different value |
C:\Announce | HMP announcements folder - this is definable so me be a different value |
C:\ProgramData\HMPservice | HMP announcements folder copy - used by the Windows Service |
C:\ProgramData\CyTrack | Dump data/log files for CyReport |