CyTrack Ports requirements and AntiVirus Exceptions

Can be changed during installation

Port	Server or Client	TCP or UDP	Functionality

Port	Server or Client	TCP or UDP	Functionality
5002	Server	TCP	Deskweb Notification Socket
5000	Server	TCP	Used by Deskweb HTTP for Login processing

These are all listening ports waiting for incoming connections and cannot be changed during installation.

Port	Server or Client	TCP or UDP	Functionality

Port	Server or Client	TCP or UDP	Functionality
9010	Server	TCP	Connections from PabxServer
9011	Server	TCP	Connections from clients (CyDesk Legacy Client, CyDesk Manager, and CyDesk Gateway)
9012	Server	TCP	Connections from HMP Announcement Server and HMP Gateway
9013	Server	TCP	Connections from CyReport Server
9014	Server	TCP	Connections for XML integration (Configuration Wizard and Call Simulator for virtual PABX)
9016	Server	TCP	Connections from CyRecord Server
9018	Server	TCP	Connections from CyChat Module
9019	Server	TCP	Connections from Email Server

Communication between HMP Gateway and HMP Server and cannot be changed during installation.

Port	Server or Client	TCP or UDP	Functionality

Port	Server or Client	TCP or UDP	Functionality
8000	Server	TCP	Windows Communication Foundation (WCF) connection from HMP Server
8746	Server	TCP	Windows Communication Foundation (WCF) Connection from Cytrack IVR Server

Ports used for connection to various PBX items and can be changed during configuration.

Port	Server or Client	TCP or UDP	Functionality

Port	Server or Client	TCP or UDP	Functionality
5060	Server	UDP	UDP standard port for SIP
5070	Server	UDP	UDP standard alternative port for SIP

Ports for Reporting server and cannot be changed during installation.

Port	Server or Client	TCP or UDP	Functionality

Port	Server or Client	TCP or UDP	Functionality
7089	Server	TCP	Used by CyReport client programs to communicate with CyReport server
80, 443	Server	TCP	HTTP and HTTPS connection to the CyReport web portal

Port for SMS module and can be changed during configuration.

Port	Server or Client	TCP or UDP	Functionality

Port	Server or Client	TCP or UDP	Functionality
20001	Server	TCP	Configure internet firewall to allow inbound port 20001 and port forward it through to internal CyTrack server
N/A - Firewall rule for incoming Traffic	Server	TCP	Create an external A record as follows and point the value to the customer internet IP address where the CyTrack server is >>> sms.customerdomain.com.au Create a port forward rule on customer internet router to forward all incoming request from sms.customerdomain.com.au on port 20001 to our CyTrack server

These folders should not be scanned by AntiVirus as it will cause performance issues and delays

Folder	Functionality

Folder	Functionality
C:\CyTrack Logs	Folder where logs are stored - this is definable so may be a different value
C:\Announce	HMP announcements folder - this is definable so me be a different value
C:\ProgramData\HMPservice	HMP announcements folder copy - used by the Windows Service
C:\ProgramData\CyTrack	Dump data/log files for CyReport