CyDesk Server Configuration

CyDesk Server – Specifies the machine on which the CyDesk server is running. This is configurable using CyDesk Config.

• Port – Specifies the port on which the server is listening for incoming connections. This is not configurable.
• Log File Path – Specifies the path in which to store log files.
• Auto-Open Log File – If this option is selected, log files generated when loading CyCall campaigns are automatically opened at the completion of the load operation.
• Show Logged Out Agents – If this option is selected, all logged out agents are displayed in a user’s CyDesk window, along with those that are logged in. If it is not selected, the logged out agents are hidden from view.
• Show Escalation Stats – If this option is selected, extra escalation stats are shown in the CyDesk Managers real time screen. These show how many calls have started in each queue and how many have been escalated out of each queue.
• Ignore CyReport Alarm – CyDesk Server periodically checks the response of CyReport Server. When this option is not ticked, an alarm will pop when the inactivity time exceeds 5 minutes. The alarm will go away on its own once CyReport can be reached again. Please note that this feature will only work with CyReport 6.0 SP4 or later. Do NOT enable this feature if you are not using the correct CyReport version.
• Use ‘old’ tabs interface –If this option is enabled, the old interface of CyDesk Manager configuration will be used.