Configuring CyCC - Skills

Skills

The Skills tab is used to configure the necessary skills that Agents require to take phone calls from certain queues. The left hand side lists the available skill sets and the right hand side displays the skills belonging to the selected skill set.

A new skill set and skill can be added by clicking on the ‘Add’ button, and an existing one can be deleted by clicking on the ‘red bin’ icon.

Once finished, assign the skills to Agents and Queues by using their respective tabs.