Configuring CyCC - Queue Groups
- Priyank Dhadhal (Deactivated)
- awimalasatya
Owned by Priyank Dhadhal (Deactivated)
Configuring CyCC - Queue Groups
Queues can be grouped together for reporting to provide an overview. The call centre queue group combines the Inbound and outbound queues statistics. A new group can be added by clicking on the ‘Add’ button, and an existing one can be deleted by clicking on the ‘red bin’ icon.
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