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Administrator Drag and Drop Queue Handling
Administrator Drag and Drop Queue Handling
Administrator Drag and Drop Queue Handling
When a caller is waiting in an incoming queue, the call may be routed in real-time to an available agent inside or outside the queue. The call is simply dragged from the queue to an available agent, thereby transferring that call to the agent. This feature provides the functionality to fast track important callers through the queue to someone who is available to take their call.
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