The configurations in this tab will allow integration to the CyLive Server. Each instance of CyLive needs to be configured CyCC is going to be used to escalate calls into CyLive. This configuration allows CyCC to determine which CyLive ports it can transfer to, and therefore it will always only transfer a call to an available port.

A new integration profile can be added by clicking on the ‘Add’ button, and an existing one can be deleted by clicking on the ‘red bin’ icon.

Name – The name of the profile.
CyLive ID – The license number of CyLive. This ensures that the correct messages go to the correct CyLive.
Extension – The list of devices connected to CyLive.

Browser not supported