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Configuring CyCC - Breaks (Presence)
Configuring CyCC - Breaks (Presence)
Configuring CyCC - Breaks (Presence)
Break option allows the agents to manage presence and log out of the CyDesk system so they will not receive any calls. A new Break status can be added by clicking on the ‘Add’ button, and an existing one can be deleted by clicking on the ‘red bin’ icon.
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New break will become immediately available to all logged on agents, and any agents that log on in future.
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