Creating Queue Assignments
- Priyank Dhadhal (Deactivated)
- awimalasatya
Owned by Priyank Dhadhal (Deactivated)
Creating Queue Assignments
The Assignments tab is used to assign devices to different queues for the CyCC system. A new assignment can be added by clicking on the ‘Add’ button, and an existing one can be deleted by clicking on the ‘red bin’ icon.__name=CyCC_QAssignments.png?version=1&modificationDate=1589854637255&cacheVersion=1&api=v2)
__name=CyCC_QAssignmentRecord.png?version=1&modificationDate=1589854636479&cacheVersion=1&api=v2)
Device Type – The type of the device.
Device – The actual device.
Mode – The mode used by CyCC to determine the identifying field for the incoming call.
- DNIS – Identifies the incoming number that was dialled.
- CLI – Uses caller ID of the incoming call.
- Caller Queue Lookup – Uses a Queue lookup profile, as configure in the Q-Lookup tab.
- All Calls – Route all calls on this device to the queue.
- Redirecting ID – In some TAPI implementations, the indial which has been called is reported in the Redirecting ID field of the call information.
Identifier – The identifier to match for the queue as determined by the mode.
Queue – The queue to put all calls on this device into. (Queue type: Any)