Configuring CyCC - Partitions

Agents, queues, campaigns, devices and break types can be placed into Partitions, which then can only be seen by the agents in that partition. This enables the system to be divided into logical units, or partitions, in order to simplify individual users’ views of the system.

A new Partition profile can be added by clicking on the ‘Add’ button, and an existing one can be deleted by clicking on the ‘red bin’ icon.

Each object is included by simply checking the check box next to its name. Objects may be included in multiple partitions, allowing visibility of all objects in every partition that they are in. When a partition has been created, newly created agents / breaks / campaigns / queues will be prompted to be entered into the partition.

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