CyDesk Web Interface Default Ports:
Can be changed during installation
Port | Server or Client | TCP or UDP | Functionality |
|---|---|---|---|
5002 | Server | TCP | Deskweb Notification Socket |
5000 | Server | TCP | Used by Deskweb HTTP for Login processing |
CyDesk Server Engine Ports:
These are all listening ports waiting for incoming connections and cannot be changed during installation.
Port | Server or Client | TCP or UDP | Functionality |
|---|---|---|---|
9010 | Server | TCP | Connections from PabxServer |
9011 | Server | TCP | Connections from clients (CyDesk Legacy Client, CyDesk Manager, and CyDesk Gateway) |
9012 | Server | TCP | Connections from HMP Announcement Server and HMP Gateway |
9013 | Server | TCP | Connections from CyReport Server |
9014 | Server | TCP | Connections for XML integration (Configuration Wizard and Call Simulator for virtual PABX) |
9016 | Server | TCP | Connections from CyRecord Server |
9018 | Server | TCP | Connections from CyChat Module |
9019 | Server | TCP | Connections from Email Server |
HMP Server Ports:
Communication between HMP Gateway and HMP Server and cannot be changed during installation.
Port | Server or Client | TCP or UDP | Functionality |
|---|---|---|---|
8000 | Server | TCP | Windows Communication Foundation (WCF) connection from HMP Server |
8746 | Server | TCP | Windows Communication Foundation (WCF) Connection from Cytrack IVR Server |
SIP Ports
Ports used for connection to various PBX items and can be changed during configuration.
Port | Server or Client | TCP or UDP | Functionality |
|---|---|---|---|
5060 | Server | UDP | UDP standard port for SIP |
5070 | Server | UDP | UDP standard alternative port for SIP |
For the CFD and CTI enabled gateway, these additional ports are used
port | Functionality |
|---|---|
9011 | Used by the CyTrack gateway to connect to the CTI server (TCP) |
9013 | Used by CyReport Server to connect to CTI |
8836 | Used for CFD connection (WCF service) |
For Reporting server, these additional ports are used
port | Functionality |
|---|---|
7089 | Used by Report client programs to communicate with report server |
80, 443 | HTTP and HTTPS connection to the report web portal |
For SMS module, the following
port | Functionality |
|---|---|
20001 | Configure internet firewall to allow inbound port 20001 and port forward it through to internal CyTrack server |
N/A |
|
AntiVirus Exception Folders - these folders should not be scanned by AntiVirus as it will cause performance issues and delays
Folder | Functionality |
|---|---|
C:\CyTrack Logs | Folder where logs are stored - this is definable so may be a different value |
C:\Announce | HMP announcements folder - this is definable so me be a different value |
C:\ProgramData\HMPservice | HMP announcements folder copy - used by the Windows Service |
C:\ProgramData\CyTrack | Dump data/log files for CyReport |