Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

Version 1 Current »

Configuring CyCC - Queue Groups

Queues can be grouped together for reporting to provide an overview. The call centre queue group combines the Inbound and outbound queues statistics. A new group can be added by clicking on the ‘Add’ button, and an existing one can be deleted by clicking on the ‘red bin’ icon.

CyCC_QueueGroup.png

CyCC_QueueGroupEdit.png

  • No labels

https://www.cytrack.com