Restarting IIS Services for Dashboard

In the case the dashboard application is not accessible due to all licenses used up and an administrator is not able to log off users using the Dashboard ‘Click to logout current user from other instances’ button, IIS services can be restarted to release the licenses.

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Follow the steps below to restart the dashboard through IIS:

1. To open IIS Manager from the Start menu. From the Start menu, click Programs or All Programs, and point to Administrative Tools or click on search and enter IIS.

2. Click Internet Information Services (IIS) Manager

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3. Expand the localhost (servername) to show the Application Pools and expand Sites.

4. Right click on Default Web Site and select Manage Website.

5. Select Restart to restart IIS.

6. Test URL for security manager, dashboard & reporting.