For the ACD Agent Web Client/Gateway
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Port
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Functionality
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7089
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Used by CyTrack gateway to connect to the CyReport (TCP)
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8007
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Default port to connect to Ericsson LG pabx TCP port (check for applicable PABX)
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CyDesk Web Interface Default Ports:
Can be changed during installation
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Port | Server or Client | TCP or UDP | Functionality |
|---|---|---|---|
5002 | Server | TCP | Deskweb Notification Socket |
5000 | Server | TCP | Used by Deskweb HTTP for Login processing |
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CyDesk Server Engine Ports:
These are all listening ports waiting for incoming connections
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and cannot be changed during installation.
Port | Server or Client | TCP or UDP | Functionality |
|---|---|---|---|
9009 | Connections from interaction Screen recorder | ||
90109010 | Server | TCP | Connections from PabxServer |
9011 | Server | TCP | Connections from clients ( DeskClient, DeskManagerCyDesk Legacy Client, CyDesk Manager, and Desk CyDesk Gateway) |
9012 | Server | TCP | Connections from announcement server HMP Announcement Server and HMP Gateway |
9013 | Server | TCP | Connections from Report CyReport Server |
9014 | Server | TCP | Connections for XML integration ( and Config Configuration Wizard and Call Simulator for virtual PABX) |
9016 | Server | TCP | Connections from Recording CyRecord Server |
9018 | Server | TCP | Connections from CyChat Module |
9019 | Server | TCP | Connections from 'EmailServer' serviceEmail Server |
HMP Server Ports:
Communication between HMP Gateway and HMP Server and cannot be changed during installation.
Port | Server or Client | portTCP or UDP | Functionality |
|---|---|---|---|
8000 | Server | TCP | Windows Communication Foundation (WCF) connection from HMP Server |
8746 | Server | TCP | Windows Communication Foundation (WCF) Connection from CyTrack Cytrack IVR Server |
SIP Ports
Ports used for connection to various PBX items
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and can be changed during configuration.
Port | Server or Client | TCP or UDP | Functionality |
|---|---|---|---|
5060 | Server | UDP | UDP standard port for SIP |
5070 | Server | UDP | UDP standard alternative port for SIP |
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