Show 'Play in CCX Report' in Interactions

If the ‘Play in CCX Report’ is not showing under interactions in CCX Desk client, follow the steps below to enable this.

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1. On the CCX Desk Server, open Registry Editor

2. Go to HKEY_LOCL_MACHINE\SOFTWARE\WOW6432Node\CyTrack\CyTrack CTI\Config

3. Update the ‘CallReportPath’ and set it to https://{SERVERNAME}/CCXReportWebApp/Call-Report (either the servername or if it is available from externally then the fqdn)

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