Prison Management System- Phone Call Manager
Overview
The Phone Call Manager is an administrative interface used to manage inmate calling privileges within the prison system. This module is integrated with the same authentication system used for reporting and dashboard access.
User Access and Authentication
Login Credentials
Users log in using the same username and password as the reporting and dashboard systems.
Login authentication is managed through the Security Manager.
Adding a New User
Navigate to Security Manager.
Add a new user.
The added user can access the Phone Call Manager using the credentials set in Security Manager.
Inmate Management
Inmate List Screen
Upon login, the default screen displays the list of inmates currently in the system.
Their User ID, User Name, Current Status, and the Cutoff Minutes (remaining minutes from total call minutes) are displayed.
Adding a New Inmate
Click on Add New.
Enter inmate Name.
The User ID will be auto-generated.
The Passcode is also auto-generated but can be manually edited.
Auto Cut-Off Time: Defines the termination time for calls, the default time is 5 minutes but can be manually edited by administrator.
Call Configuration
Stored Numbers defines how many contacts an inmate can store, maximum up to five.
For each allowed contact:
Enter the Phone Number and Name.
Choose a Recording Option:
Do Not Record
Always Record
Record and Send Alert
Once all the details are entered click on save to update the details entered.
Only administrators can configure and manage these settings.
Inmate Record Status
Disable Inmate
Admins can disable an inmate’s profile, making it inactive.
Disabled inmates will not appear in the active list.
To disable a profile, go to the Phone Caller Management home screen, click on the dropdown next to ‘Edit’ and then choose the ‘Disable’ option.
The disabled contacts can be viewed by clicking the ‘Show Disabled’ option on the top right hand side corner.
Disabled inmate profiles can be re-enabled when needed.